Frequently Asked Questions

How long will it take?

The average time for a full groom is 1.5-2 hours. However, there are many factors that can affect this, such as breed, size, coat condition, and temperament. We will always go to the pace of the dog.

Is my dog small, medium or large?

On our services page, we list a ‘from’ price because the price of each service varies depending on the breed, size, coat condition and temperament of your dog. We cannot give an accurate quotation without meeting your dog, however, the list below can be used as a useful guide for how we typically categorise different breeds;

Small – Chihuahua, Yorkshire Terrier, Dachshund

Medium – West Highland Terrier, Cockerpoo, Cavalier King Charles Spaniel

Large – German Shepherd, Standard Poodle, Giant Schnauzer

What if my dog has an accident?

There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur which includes, cuts, nicks, scratches, over-trimming of nails, etc. In most cases, this can happen when a dog is wiggling or moving around. If you arrive to pick up your dog and they are still being groomed, please do NOT talk to them or allow them to see you. Every effort will be made to ensure your dog is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. In the event of a grooming related injury, we will take your dog to the nearest veterinarian immediately.

What if my dog has been aggressive before?

Owners need to inform Wags, Woofs, and Whiskers if your dog bites, has bitten, or is aggressive to people, other pet(s) or specific elements of grooming. Muzzles may be used if necessary. Wags, Woofs, and Whiskers reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process.

Do you do anal glands?

Wags, Woofs, and Whiskers believe that expressing Anal Glands is something that should be done by a veterinarian, so we do not and will not offer this service.

What is your policy on mat removal?

Dogs with matted coats need extra attention. Matts left in a dogs coat only grow tighter, can strangle the pet’s skin, and in serious cases can cause a lot of harm. Wags, Woofs, and Whiskers does not wish to cause serious or undue stress to your pet, and in accordance with the Animal Welfare Act, we will not spend any longer than 15 minutes de-matting your dog. Matts can be very difficult to remove and may require the dog to be clipped shorter than you would like. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. The after effects of matt removal can include itchiness, skin redness, self-inflicted irritations or abrasions. Prevention is the best defence against matting by scheduling regular grooming appointments, and maintaining your dogs coat at home between grooms (please do not hesitate to ask if you need help with understanding your dogs coat and the related home grooming requirements). There is an extra charge for matted dogs as it is a lengthy and risky process which causes excess wear and tear to our equipment. We will not take responsibility for any after effects, or injury caused by matting, and you will be required to sign another form prior to the groom taking place.

**Grooming procedures can sometimes be stressful (although we will do everything in our power to make the experience as stress-free as possible), especially for puppies, senior or ill dogs, and can expose hidden medical problems or aggravate a current one during or after the groom. Because these dogs have a greater chance of injury, they will be groomed for cleanliness and comfort. In the best interest of your dog, our grooming contract/agreement will give Wags, Woofs, and Whiskers permission to obtain immediate veterinary treatment for your dog should it be deemed necessary. We will contact you first, then take your pet to the nearest veterinary practice, regardless of whether this is your usual practice. It is agreed that all expenses for Veterinary care will be covered by the owner upon signing our contract/agreement.**